General Conditions
During the "Black Friday" promotion, orders may be delayed for reasons beyond SKLUM's control. Customers can track the order with the tracking number, or contact our Customer Service to resolve any questions or request information.
Thank you for your understanding
Offers and Raffles
The maximum discount that is applicacable will be £ 300, VAT included.
0. Object
The present conditions regulate the acquisition of products offered on the website www.sklum.com, the owner being INDECEMI, S.L. (From here on out, SKLUM).
The acquisition of any of these products leads to the complete acceptance of each and every one of the present General Conditions, with no repercussions on the acceptance of the Particular Conditions which could be applied with the reception of certain products.
These General Conditions may be modified without any prior notice; therefore it is recommended that you carefully read these contents before proceeding to acquire any of the offered products.
1. Identification
SKLUM, in compliance with Law 34/2002 of July the 11th of the Information Society Services and Electronic Commerce, informs of the following:
• Name: INDECEMI, S.L.
• Business name: SKLUM.
• CIF: B98611643
• Registered at: Polígono 4, 18 46722 Beniarjo- VALENCIA (España)
• Registered in: The Company Register of VALENCIA TOME 9754 BOOK 7036 PAGE 121 SECTION 8 PAGE V-158159, 1st INSCRIPTION.
2. Communications
To communicate with us, we offer different means of contact which can be seen below:
• Tel: (+44) 020 3769 2694
• By sending a message to our Customer Service, found in the ‘Contact’ section of the website.
All notifications and communications from both users and SKLUM will be considered efficient, in all aspects, when conducted through any of the means mentioned above.
3. Products
The offered products, along with their main characteristics and price, will appear onscreen.
SKLUM reserves the right to decide, at any moment, which products and/or services will be provided to Clients. In this way, SKLUM can, at any moment, add new products and/or services to the currently offered. Likewise, SKLUM reserves the right to remove or stop offering, at any moment and without prior warning, any of the offered products.
All those without prejudice of the acquisition of any of the products will only be able to access them through the subscription or registration of the USER, SKLUM would then provide a username and password, which will be used to identify and personally allow access to the products.
Once inside www.SKLUM.com, and to access the procurement of different products, the USER must follow all of the instructions shown in the order process, which entails reading and accepting all of the general and particular conditions placed on www.SKLUM.com.
OBSERVATIONS
Offers presented on www.SKLUM.com are only valid within the existing time limits available. SKLUM reserves the right to modify the assortment of products in function with the difficulties imposed by their providers.
WARNING:
The user is responsible for following and respecting the indications and safety recommendations mentioned below, SKLUM recommends fixing and/or securing the furniture to avoid possible damage due to the possibility of serious or fatal injuries if a piece of furniture is overturned.
To prevent it from tipping over, it must be permanently fixed to the wall with the necessary fixtures and fittings depending on the type of wall.
After the assemblage it is necessary to maintain certain precautions:
- Do not put a television or any other heavy object on top of a chest of drawers or other furniture that has not been designed for such purpose;
- Place the heavy objects in the drawers below.
- Don't let children climb or hang on drawers, doors or shelves
- Check the stability of the furniture - Don't let children climb on furniture and don't open more than one drawer at a time.
- Install fixtures to secure the furniture to the wall. SKLUM is not responsible for injuries, damages or losses caused by not following the above recommendations.
WARNING
To ensure the stability of hammocks, loungers and similar articles, SKLUM strongly recommends tightening the screws at least once a year.
Before each use ensure that the assembly is correct, and that the screws are properly tightened. It is also important to check that the item is in perfect condition for optimum use in order to avoid possible damage due to falling or entrapment of fingers.
Legal
You Can Buy Our Furniture With Absolute Confidence
Is it legal to buy replica furniture?
SKLUM is a Spanish company that operates under Spanish copyright law.
Under Spanish copyright law, section 78B of Copyright Act 2000, we are able to reproduce designs and sell replica furniture 25 years after its initial creation, which is exactly what we do. As a result, we comply fully with Spanish law, making it perfectly legal to buy beautiful furniture from SKLUM.
For more information, you can consult the Spanish Statute Book and more specifically section 78b of the Spanish Copyright Act 2000. Transitional provisions for the repeal of section 52 of the Copyright, Designs and Patents Act 1988.
What if I don't live in Spain?
If you live in an EU or EEA country it is still 100% legal to buy and import our products from our warehouse in Spain, even if the copyright law in your country differs to that in Spain. This is because you are not infringing any exclusive rights under local copyright regulation in other EU/EEA countries when you are buying replica furniture.
I still have some questions...
Please don't hesitate to talk to our customer service team if you have any questions. We'll be more than happy to help.
4. Availability and substitutions
PRODUCTS
SKLUM aims to ensure the availability of all products shown through www.SKLUM.com. However, in the event that a requested product is not available or has run out of stock, the client will be informed within 24h of placing the order. In the event that the product isn’t in stock when the order is being placed, the user will have the option of RESERVING said product, so that it can be provided as soon as it becomes available.
If the product is not available and the client has been informed, SKLUM can supply a product of similar characteristics without increasing the price, in which case, the client can accept or reject the offer, exercising their right to renouncement and the termination of the contract.
IMPORTANT NOTE: In the event of total or partial unavailability of the order, it will be automatically blocked and shipped as soon as ALL the products in the order are available.
5. Purchasing process and / or Contracting
To make a purchase on www.SKLUM.com, it’s necessary that the buyer be over 18 years old.
Also, it will be necessary for the client to first register on www.SKLUM.com through a data collection form, through which SKLUM will be provided with all the required data necessary for a contract; data which is truthful, precise and complete regarding your identity. The client must also expressly accept SKLUM’s privacy policy.
Likewise, it’s recommended that clients print and/or keep a backup copy of the sale conditions when the order is placed, as with the confirmation receipt sent by SKLUM via email.
BILLING
Alongside your order you’ll receive the corresponding invoice.
To this effect, the client is aware that said invoice will be remitted in electronic format. The client will receive the invoice in the section ‘ORDER HISTORY AND DETAILS’, which can be found on the users account.
6. Delivery
PRODUCTS
The order will be delivered at the address designated by the client when registering, depending on the selected method.
AT THE TIME OF DELIVERY:
As soon as the customer takes possession of the goods, the risk of loss or damage is transferred to him. It is therefore important:
- Do not sign the delivery note until you have checked the contents of the packages and the condition of the goods.
- Don't give in to the pressure of the delivery guys, take the time to examine your merchandise.
If, at the time of inspection of the goods, it is found that they do not comply with the order form or that they have suffered damage during transport, this must be rejected and you must indicate your explicit reservations on the delivery note (obligatory condition for making any claim for breakage or damage during transport)
DELIVERY METHODS AND ESTIMATES
1. Orders will be delivered to the person and address shown on the order:
Orders will be delivered via the courier services NACEX and MRW. The order will be considered ‘delivered’ when the courier delivers the package to the client, who signs the delivery note. It’s up to the client to verify the condition in which the merchandise is delivered, and any anomalies must be indicated on the delivery note of the courier.
The maximum delivery time will be 4-5 labour days, except for orders via pallet, expected delivery can be within 7-10 working days.
Orders will normally be delivered to the client within 5 business days, starting from dispatch confirmation, always when the client has made the order before 16:00h. Orders will not be delivered on weekends or holidays.
If an order is delayed in transit for any reason, SKLUM will not be held responsible.
IMPORTANT: The standard door-to-door service does not include door delivery to premises that are beyond the ground floor, this must be paid for by the customer. The assembly is not included either.
7. Prices, expenses and tax
Product prices that are listed on www.SKLUM.com will be expressed in Pounds, unless otherwise stated, and are guaranteed during a certain time, except for misprints and whichever is the destination of the order.
PRODUCTS
The final prices of all products (where applicable, the final price for unit of measure, when necessary) together with their characteristics, offers, discounts, etc., will be reflected in each of the articles that appear on the www.SKLUM.com catalogue.
• All products include VAT.
• Current VAT is 20%. However, any changes in VAT rates will be automatically applied to the price of the products on sale.
• Shipping costs: Shipping costs will be covered by the client for all orders.
• Other additional costs: When a client makes a purchase through the PayPal system, the client will cover the surcharge determined by the platform as management costs. Return costs: depending on the type of return, the return charges will be payed for by the client. If an order cancellation is received before the merchandise is shipped, the client will not be charged.
Product prices can vary at any moment. In this case, the price to be applied would be the price present on the date the order was placed. Either way, the final costs will be communicated to the client during the electronic purchase process, before the order is accepted.
8. Payment Methods
We have placed at your disposal these various payment methods:
a. By Credit / Debit Card
You may immediately pay through our banks safe-payment SSL gateway. If a refund was necessary or the order was cancelled, the total would be refunded to the same card used to pay. All data, both personal and bank-related, is protected by security measures established by the Organic Act, 15/1999 of December 13th, on Personal Data Protection and its development regulation with complete confidentiality.
SKLUM accepts payments made through VISA, MasterCard and MasterCard SecureCode. When placing the order, the client will provide their card data, which are stored directly in the 4B gateway during the order process. SKLUM does not store any information regarding credit cards. Due to internal reasons, payment management will be performed through the Santander Bank, with this having no implications for the client.
b. By Bank Wire
This method of payment consists of a bank transfer or cash payment of the order total in favour of the bank account owned by: INDECEMI GROUP, S.L., into the account number included in the email sent when the order is placed. When making the transfer, indicate both the client name and the order number.
Orders that are placed in this manner and are not paid for within 7 days after order confirmation will be automatically cancelled.
c. PayPal
The order payment will be authorized through PayPal, but no money will be extracted until PayPal has verified that everything is correct. To do this, you must have a PayPal account.
This service will have a surcharge of 3,5% + £ 0,35 on top of the order total, as shown in the breakdown of the order.
9. Returns and Renouncement Policy
As established in the normative, the consumer and user have a right to RENOUNCE the contract during a 14 natural day period, without having to give a reason and without charge, except those found in art. 107.2 and 108 of RD1/2007, of the 16th of November, which approves the text of the General Law for the Protection of Consumers and Users.
PRODUCTS
The client will have a period of 14 natural days from the delivery of the ordered product/goods to inform SKLUM that they wish to renounce the contract.
This renouncement implies that SKLUM will proceed with the return of the amount paid by the client within a maximum period of 14 natural days, following the same procedure chosen by the client for their refund.
During this period, the consumer will communicate to the company their wishes to renounce the contract, filling out the form found at the end of this document and sending it to SKLUMs email address.
SKLUM will communicate to the consumer in a durable medium the acknowledgment of said renouncement. In order to proceed with the return of a product, it is imperative that the item is found in perfect condition and in its original packaging, with all its accessories and not having been used once.
Once the request is received, we’ll contact the client to indicate the return details. The client will cover the cost of the return of the merchandise.
OBSERVATIONS
No substitution or refund will be provided for products manipulated by clients, misused, broken, etc. In this case, it would lose all warranty. In the event that a product is found to be faulty, the return costs will be covered by SKLUM. Excluding the previous situation, the return costs will always be covered by the client. If the order cancellation is received before the order is shipped, the client will not be charged. In the event that a product must be replaced, the replacement may not be identical to the previous, although the replacement will always be superior to the previous model, as LED products and their efficiency are constantly advancing. In the event that the product is found in good condition, but the box, plastic or packaging is found to have suffered damages, the return will not be accepted, as would happen on the contrary. Both the collection of the product and its subsequent return will be handled by SKLUM through our courier service.
Check our After-sales service conditions.
10. Warranty
Products acquired through www.SKLUM.com have a 2 year warranty period, starting from the date of delivery, which covers possible factory defects that the product could suffer, as with any breakdown that could occur during said period.
The user must inform SKLUM of the lack of conformity within a period of two months from the date on which he detected such lack of conformity.
The buyer will have a 2 year warranty, which is valid from the date of purchase shown on the invoice. Upon request, an extended or custom warranty can be considered, after assessing the conditions of application. SKLUM will not be held responsible for damages caused by a non-professional installation, products that have been manipulated by the client or anyone not authorised by the manufacturer, inadequate use, manipulation and/or short-circuits, or, any apparent sign of incorrect treatment. The product to be repaired must always correspond to that which was shipped by SKLUM, adjoining the delivery note and/or the invoice. In the event that a product requires repairing, the client will manage the repair directly by processing and preparing the shipment. To do this, contact SKLUM and request both the necessary instructions and RMA authorization. It’s important that all returns made to technical support be well packaged and protected, with no stickers or labels on the original packaging of the products. In the event that a product reaches our facilities with damages that are due to incorrect packaging or insufficient protection, the reparation may not be covered by the warranty. For this, the client should use the original packaging and protection, if possible. If this is unavailable, use a resistant box with enough space to include enough protective material underneath and all around the products (paper, bubble wrap, foam, etc.), enough material to stop the items from moving while inside the box. On the shipping label, include the RMA number provided by SKLUM.
Warranty is excluded from all consumable goods, whose deficiencies are caused by incorrect uses or manipulations, different network connections to that which is indicated, incorrect installation or other defects derived from exterior causes.
Regarding durable goods, the consumer has the right to adequate technical service and the availability of spare parts during a 5 year period, starting from the date that the product is no longer being manufactured, without any possibility of increasing the price of spare parts used for the reparation.
To find out which steps should be followed regarding product problems or breakdowns, you can contact:
• The SKLUM customer service by calling the following number: (+44) 020 3769 2694.
To avoid problems regarding the installation or manipulation of purchased products, make sure that you have followed both the installation instructions and the steps on how to correctly use a product, found in the user manual.
If the acquired product still does not work correctly, contact either customer service or the manufacturer’s technical assistance, or if unavailable, their representative or distributor.
Normally, technical services will request the following data:
• Invoice number.
• The name of the exact model.
• Serial number.
OBSERVATIONS
The warranty does not cover damages caused by external factors, such as peaks or drops in voltage, abnormal use of products, fire, water, electrical storms, accidental falls or an incorrect use caused by persons or companies not authorized by SKLUM. Likewise, the guarantee doesn’t cover wear due to hours or the incorrect use of hours, or breakdowns caused by the incorrect handling or storing of the product, before or during use. Also exempt from warranty are claims for natural loss of brightness and deterioration. SKLUM reserves the right to have each returned product inspected by independent professionals, the warranty being cancelled if competent authorities find that the damages have been caused by the client or user, as with partial damages caused to enforce the use of the warranty for the return or refund of the product. In this case, the inspection costs will be covered by the client. SKLUM is not obligated to indemnify the client or third parties for the consequences of using the product, or loss of benefits or profits.
SPECIAL CONDITIONS REGARDING LED PRODUCTS
The warranty period is based on a 4000 hour per year function, with a maximum ambient temperature of 25ºC and a 10mm space around the bodies of the LED products.
This warranty only covers products applied to their official use, the use for which they were designed, or ‘average use’ as described here:
- The working conditions are in accordance with the information shown on the products and their packaging.
- Ambient temperature must never surpass the working temperature interval; -20ºC to +30ºC
- Relative humidity must never surpass 80% RH or the IP rating of the product.
- The electrical installation in which the product works must not be submitted to voltage fluctuations ranging between 230v+/-10%
Check our After-sales service conditions.
11. Liability and disclaimers
The consumer and user has a right to product reparation or substitution, to the lowering of the price or the resolution of the contract, as established in Chapter II, Title IV, Book II of the General Law for the Protection of Consumers and Users.
If the product does not correlate with the contract, the consumer may opt for the reparation or substitution of the product, both being free of charge for the consumer. This will be provided within a reasonable amount of time in function with the nature of the products and the finality for which they were destined.
If, after being repaired and delivered, the product still does not correlate with the contract, the consumer may request a substitution, the lowering of the price or the resolution of the contract.
SKLUM will be able to suspend, retire or partially or completely cancel products not submitted to contract at any moment and without prior warning. The previous provision will not affect products that are reserved by registered users or which are subject to previous contracts, which will be carried out per the specified conditions.
12. Customer service and complaints
In order to make a claim or complaint to SKLUM, the client must direct themselves to the customer service department by sending an email to the email address found in the Customer Service section of the website.
According to the online dispute resolution on consumption in the EU and in accordance with article 14.1, Regulation 524/2013 (EU), we inform you that the European Commission provides all consumers with a platform for online dispute resolution that’s available via the following link:
http://ec.europa.eu/consumers/odr/.
13. Governing law
The parties submit, at their request, to resolve conflicts and renounce any other jurisdiction, including the courts of the customer’s home. The language used will be Spanish.
Here you have two forms available for download:
